# ParkerBrand.com > Parker Products Limited is a family run business based in Lincolnshire, UK. We provide our customers with high quality products at affordable prices. We have been trading since 2002 and in this time we have gained valuable industry knowledge that enables us to be one step ahead of the competition. - Locale: en-GB - Currency: GBP - Structured data: product, category, blog, and CMS pages embed schema.org JSON-LD (price, availability, shipping, returns, ratings) - Markdown: the page and category links below point to the markdown version. A page with a markdown version also answers to its URL with .md in place of the trailing slash, or appended (the home page is https://www.parkerbrand.co.uk/index.md), and to Accept: text/markdown. A .md URL without a markdown version answers 404 - Full text of the pages below: https://www.parkerbrand.co.uk/llms-full.txt ## About Us https://www.parkerbrand.co.uk/about-us/ *Above image for illustration purposes only. OUR POLICIES T & C'S FAQ's PAYMENTS DELIVERY RETURNS CONTACT US Who Are We? Who are ParkerBrand? It’s a good question, but certainly no mystery. We are a family business based in Louth, Lincolnshire. Our company puts family values into the heart of what we do. We’ve been in business long enough to know what counts these days in the age of web-based anonymity. Family-run from the very start, we’re committed to genuine UK-based customer care and a very credible level of service that has established us as a genuine force within our sector. Aside from offering warranty-backed competitively priced equipment and machinery, we know it’s also down to the fact that our customers can call our Lincolnshire offices and speak to a human being. We use a lot of cutting-edge technology, but we know how to offer a service that customers of all ages can trust. We’re based in Louth, Lincolnshire, which is gold standard farming territory with a strong tradition of working with the land. We know what works and what makes sense to give you intelligently designed and reliable machines for all your gardening, D.I.Y. and project needs. We’re not afraid of the workshop either; we’ve got a great design team with a great deal of collective expertise to draw from and channel into future products. Our regular customers will have seen our range expand over the last decade, and as we move forward, we shall continue to do so with a commitment to quality at an affordable price point. The world is changing faster than ever, and it’s wise to respond. We are web-based because it makes sense. If you’ve been looking at our products, you will see the prices are some of the most competitive on the market, but why? It’s simple: we don’t have the overheads traditionally associated with retail. We have a dedicated team operating from a central location focussed on shipping great quality machines and equipment across the U.K. and Western Europe with care and efficiency and taking care of our new and returning customers with some personal attention. Web-based we may be, robots we are not. ParkerBrand: making the mechanical human with minimum fuss and maximum utility Design & Manufacture LINCOLNSHIRE wolds EXPERT DESIGN TEAM INNOVATIVE DESIGNS Manufacturing Facilities Straight to you Our machines are crafted and manufactured by ourselves. From design to dispatch, we're on top of our game. We have a broad range of tools, machines, and equipment, which means that you can undertake a wide variety of tasks and projects with confidence. We prefer a direct approach rather than the traditional structure of wholesalers and retailers, with the aim of bringing you a great product at a highly competitive price. We only supply online, doing away with all the costs traditionally associated with running outlets to guarantee that we always maintain that perfect price point for you.  making shopping simple Make an online purchase Next day delivery available* Excellent after sales care Enjoy your products We care about you We want you to enjoy using our products, and we know you will! A ton of time and thought has gone into them, so it's natural that we want you to get the best out of our machines, tools and equipment. Many firms declare they have 'great customer care'; it's easy to say that but far more challenging to achieve. Our established and dedicated customer care team provides comprehensive and reliable after-sales care. We know how important it is to you – and you're very important to us. With service levels to match the best, we're available on a dedicated phone line, or you can message us, and we'll get back to you promptly. Whether it's helping you choose the right product, technical advice, or assistance of any kind, our service is friendly and attentive, and we'll always ensure your needs are met. arthur roff United Kingdom First class service, quick delivery. Excellent well made product, fantastic price which I highly recommend. Michael Bogunovic France Excellent service, delivery to my home in France ahead of estimated time, will certainly do business with this company again. Mark Davie United Kingdom An absolutely great buy. Very well made and instructions easy to follow. Very good quality and works so well! Established and Knowledgeable When it’s a family concern you know that we’re putting all we are into everything we do. Since we established the business in 2002 we’ve built on our industry experience year on year. You can rely on us to stay ahead of the game in order to bring you products that reflect your needs. Our expertise has consistently supplied you with products that exceed expectations in terms of quality and certainly price. What’s more, our design team certainly have plenty in store for the future so the smart eyes are on Parkerbrand. Customer satisfaction Family Business RElationships built on trust GReat Products HAPPY CUSTOMERS ## Chainsaw Buying Guide https://www.parkerbrand.co.uk/chainsaw-buying-guide/ Chain sawing isn't boring! Don't get blinded by all the stats and bizarre facts.  Here at ParkerBrand we are all about cutting through the nonsense.  Making any kind of choice is difficult especially with all the information out there. It’s the same with saws.  We know you are an eager beaver and want to get eating up that wood, so here is our handy, useful buyers guide.  It will help make sure you get the right ParkerBrand chainsaw for your everyday tasks or grand designs.  You know you are being cared for by ParkerBrand because ALL our chainsaws come complete with a carrying bag, fuel mix bottle, bar cover AND maintenance kit – no wonder the competition have their head in their hands!  All this, PLUS our two-year warranty and great customer service if you ever need back-up. A chainsaw really needs to be respected they are obviously serious tools for serious work.  No one needs to be Rambo but you should genuinely consider your fitness levels – or take regular breaks to stay safe. More about safety a bit later on.   What is a chainsaw? Sharing is caring and here at ParkerBrand we are a bit obsessed with the chainsaws. So, what are they?  They are a super-efficient device for felling trees, cutting branches or cutting up wood. So, what’s the chain of events?   It uses fuel to drive an engine The engine then powers a metal chain along a guide bar at a high speed When the chain meets the wood, its teeth are dragged across the surface making a cut They have a two-stroke engine that you can’t ignore – they aren’t exactly quiet. With no oil sump, the engine is lubricated by adding oil to the fuel at a set ratio. The clear advantage of a 2-stroke engine is that it is compact and lightweight. There’s a second oil in its own reservoir that’s vital for keeping both the bar and chain lubricated. Always keep the lubrication in mind as it’s an essential aspect of the machine. The Engine Size really does matter and ParkerBrand chainsaws come in a range of sizes complete with award winning engines.  In case you didn't know; engine sizes are measured in cubic centimetres (CC) – the higher the CC the higher the power.  A bigger CC will of course result in a heavier saw with a bigger bar and certainly won’t be as flexible in its use. ParkerBrand saws start at 26cc all the way up to a commanding 62 CC. They are manufactured to our usual high standards and passed on to you with a full two-year warranty and a quality finish that has established our reputation as a terrific brand to keep an eye on. What’s more we have a well-established and friendly customer service team that are always prepared to get any unforeseen issues resolved with ease and efficiency. The Bar So far, so good. Now, the bar. You should always carefully consider the length of the bar. The heavier the saw becomes the more difficult it is to handle; fatigue can become a factor as the chainsaw feels heavy over long periods of usage. So, consider your level of fitness and how long the periods are that you wish to work.                                                                                                               Ideally your chainsaw should be a good 2 inches larger than the width of the tree or branch that you need to cut. If you would like to cut a 14″ tree in one pass then a 16″ guide bar is perfect. So, what’s the deal with the bar size? 10-inch - If you are tweaking the branches of your ornamental trees or similar kinds of delicate work such as topping off branches then this is perfect. 16-inch – Really versatile and certainly agile. It's ideal for smaller logs and bigger branches and really is a brilliant all-rounder. A classic! 18-inch – More range and more power in order to cut bigger logs and branches. 20-inch - The bad boy 20-inch bar is for the serious heavy-duty work with hard woods when nothing else will do.  This is for large gauge timber and larger logs. Chains Okay, we’ve got the engine, we’ve got the right sized bar, but it all means nothing without the chain; the business end of the machine. So, how are they measured?  A chain is measured by its pitch and its gauge. Always remember: The pitch of the chain must be compatible with both the bar and the sprocket (the thing that moves or drives the chain) You don’t have to worry about it too much.  As usual we’ve got it covered and made it easy.  Most our saw packages come complete with the saw chain and bar to get you going.  We all know the world isn’t perfect and from time to time somethings can go wrong.  If you do need a part for a machine, we hold a broad range of spares for most needs along with help from our service teams to make sure the right part gets to you quickly with minimum fuss.  The gauge is usually recorded on the bar of the chainsaw. It will usually show the number of links too.  But hey, ParkerBrand aren’t the weakest link and we’ll make sure that you aren’t either. Our saw packages come complete with both bar and chains that are always compatible. Some packages come with extra chains.  Rest easy though, we have a broad range of spares and accessories that are available to you on the website or you can enquire on the phone for a specialist or particular part. Weight Size really does matter and the weight of a machine is an important factor. The 26cc with a 10” bar is the lightest handling of chainsaws and really is for delicate pruning and preening and jobs that require ease of movement and reflect your dexterity.  The hefty beast of a 62cc with a 20” bar is going to steam into hardwoods with ease and require confident handling and depending on the length of use, a fair bit of physical endurance - but you don't need to be a pro to give it a go. Returns We are positive that you will like what you receive.  However, should it not be the case, don’t you worry.  As long as the product is new and unused you’ve got 30 days we’ll happily offer you a full refund without question. Our customer service team are there to help you – so don’t be afraid to get in touch with your questions.  You’ll always get a solid response from us, whether it’s an issue with an existing tool or questions about your purchase choices. Work Safe! We want you to make the right choice and feel confident that you have the right ParkerBrand Chainsaw to work with passion and pride and achieve the result that reflects your ability.  Of course, these are tools not toys so we want to be sure that you can work safely with your ParkerBrand product.  We always supply a handy electronic copy of the user manual complete with safety instructions for you to become familiar with. Sensible precautions that you should take when operating a chainsaw include; Wearing gloves (or even Kevlar gloves) Wearing safety glasses Having some kind of ear protection (ear defenders or plugs) Chainsaw safety trousers You can always check out our feature on Chainsaw safety here.  At ParkerBrand we love having a laugh, but when it’s time to get serious, we’re right on point.  Remember - you don't need to be a pro to give it a go and we're here to make sure that you have the kit to work like one. ## Chainsaw Videos https://www.parkerbrand.co.uk/chainsaw-videos/ Our new videos section will be avaluable from January 2018 ## Customer Service https://www.parkerbrand.co.uk/customer-service/ Customer Service Shipping & Delivery Privacy & Security Returns & Replacements Ordering Payment, Pricing & Promotions Viewing Orders Updating Account Information Shipping & Delivery Privacy & Security Returns & Replacements Ordering Payment, Pricing & Promotions Viewing Orders Updating Account Information ## Delivery Policy https://www.parkerbrand.co.uk/delivery/ Our Delivery Policy Overview This page provides a clear summary of our delivery terms. For full details, please refer to our Terms & Conditions. Delivery Times Orders are processed and dispatched Monday to Friday, excluding bank and public holidays. Orders placed before 14:00 are typically dispatched the same working day using your selected delivery service. Delivery Costs All delivery prices shown are inclusive of VAT where applicable. Delivery charges are calculated at checkout based on: Delivery location Order weight and size Quantity of items Some areas of the UK are not eligible for free delivery. These include (but are not limited to): Northern Ireland Highlands & Islands Parts of Scotland Full delivery costs and estimated delivery dates are always displayed before payment. Delivery Options We offer free delivery but this is calculated based on your basket and delivery address.. Please note this is an economy service and not an express option. For faster delivery, customers may select premium services such as: Express Delivery (1–3 working days) Certain locations may incur a remote area surcharge, which will be clearly shown at checkout. We always aim to keep these charges as low as possible despite increasing carrier costs. Delivery Partners We work with a range of trusted UK couriers, including: DPD FedEx Royal Mail Parcelforce UPS UPN Palletline Palletways The most suitable courier is selected automatically based on your order’s size, weight and destination. Pallet Deliveries Larger and heavier items (such as generators) are delivered via pallet networks. Deliveries are typically made on large vehicles You may receive a call approximately 1 hour before delivery Someone must be present to accept the delivery Please note: Failed delivery may incur a minimum £25 redelivery charge Returned pallet deliveries may incur a £100 non-refundable fee Delivery Notifications Where available, our delivery partners will provide tracking updates via email or SMS (if a mobile number is supplied). This may include estimated delivery windows and tracking links. Availability varies by courier and location. Safe & Reliable Delivery We are committed to delivering your order quickly and securely. Orders are carefully processed through our dispatch system You will receive confirmation once your order is placed A further notification will be sent once your order is dispatched Our trusted courier partners will then handle your delivery with care. Delivery Attempts Deliveries are made to the address provided at checkout. If delivery is unsuccessful: Additional delivery attempts may be made Your parcel may be taken to a local collection point Or returned to us if delivery cannot be completed To avoid this, we recommend providing delivery instructions where possible. Tracking & Delivery Instructions If you are not going to be available to receive your order: Use your tracking link to provide instructions Request delivery to a safe place or neighbour Rearrange your delivery date if needed Most couriers offer flexible delivery options to suit your schedule. Damage & Shortages Please inspect your order as soon as possible after delivery. Any damage or shortages must be reported within 48 hours. When contacting us, please include: Order details Description of the issue Photographic evidence where possible Our Lincolnshire-based Customer Care Team will resolve the issue promptly in coordination with the courier. Need Help? If you require any assistance, our friendly Customer Care Team is always happy to help. ## FAQ https://www.parkerbrand.co.uk/faqs/ FAQ Here is a list of our frequently asked questions. Can you provide a VAT receipt? Once your item has been shipped a VAT invoice will be emailed to you for your records. Do you have a telephone number? Yes - you can call us on +44 (0)1507 499198. Can I collect my item? We are unable to welcome you on site for the collection or return of orders from our warehouse. How can I track my order? Once your item has been dispatched you will receive an confirmation email with the carrier and relevant tracking details. Where is my stuff? All items are shipped according to the delivery option selected at checkout. If your item has not arrived before the 1800 on the expected delivery date please contact us. How can I cancel my order? Please refer to our Return policy for details on how to return your order. How can I make a complaint? In the event that our level of service has not met with your expectations please contact us so that we can address the issue. You are welcome to call the after care team on 01507 499198 during office hours or write to help@parkerbrand.co.uk Why are your prices so low? We source, sell and support our own products in-house. We have no official distributors or agents and sell directly to you cutting out all the middle men. In doing this we are able to save on unnecessary overheads and pass the savings directly onto yourself. How can I make a suggestion? No matter how big or small any suggestions that will help us provide a better level of service to our customers are welcome. Please contact us with any suggestion you have. I have not received any emails from you relating to my order? If your order is successful we will send you an order confirmation email within a few minutes. This email will confirm your order details, delivery and invoice address, price and delivery option. Please check your “Spam” or “Junk” folders in the event that the email has been identified as spam. In the event that no message is found please contact us with all or as much of the following information: Order Number Order Date / Time Delivery address & Postcode Items ordered What carrier do you use? We use couriers and carriers that consistently perform to the high standard we expect for our customers. We have long established relationships with the biggest names in the sector such as DPD, Fed-Ex, ParcelForce and even Palletline for large and heavy orders. We carefully monitor their performance as well as the deliveries they are make on our behalf.  What are your opening hours? As an e-commerce business we are open 24 hours a day, 7 days a week and 365 days a year. If you wish to purchase over the phone we are open from 8am to 5pm apart from the weekends.  Our customer service team will respond to your enquiries Monday to Friday between 08.00hrs and 1700hrs.  We are not able to respond to emails on Saturday and Sunday as we are closed. . What methods of payment do you accept? We want to make ordering through parkerbrand.co.uk as convenient as possible and through our payment partners, we are able to accept most major credit and debit cards (MasterCard, Visa, Maestro and Switch). We do not accept American Express. We also accept PayPal as a form of payment. What time is your cut off for next day delivery? Our cut off time is detailed in our delivery policy. You can view the policy by clicking here ## Ladder Buying Guide https://www.parkerbrand.co.uk/ladder-buying-guide/ Get up, get on it! Hey! A ladder is just a ladder, right? Well no doubt you’ve been having a scan of what’s good on the net right now and realised that ParkerBrand have the price spot on, but you’re thinking ‘but what am I actually getting for the price?’. You’re getting high quality at a low price. You’re getting utility and something that adapts to your needs. You’re getting first rate materials and skilled construction. But most of all you’re getting the peace of mind that reliability brings. Beyond that, you’re getting UK based expert after sales care the competition can’t match. In short, you’re getting ParkerBrand care and quality. No one is madder about ladders than ParkerBrand! These have been designed by people that use them - who know what you’ll need them for too. Right off the bat, the whole range is made from corrosion resistant aluminium - so they are great outdoors and for tasks indoors too. What’s more they store really well. ALL of our ladders are fully certified to current GE and EN131 safety standards. From ladders to chainsaws safety is always at the top of the ParkerBrand agenda. Okay, we’ve ticked those boxes, let’s take a look at the range. Straight Up Our telescopic range goes from a handy 3.2 metre all the way to a 5.2 metre that will help you reach your goals. Welcome to a new world of ease with our soft close feature that will mean you won’t be getting your finger pinched again! So many people might well think that fresh out of the box you simply have to pull the first rung and off you go. It’s not the case - these ladders feed up from the base and its simplicity itself! It features on all our ladders and we love it and know you will too! With a closed off height of far less than a metre they are super easy to transport and store, suitable for all your domestic needs they’re already proving very popular. Rounded off with a two-year warranty and that ParkerBrand care and quality you’ll be on cloud nine. Rotate to Decorate Smooth, easy and up to the task these are perfect for decorating and getting those tricky tasks done. One of our biggest sellers due to the fact that they are so easy to operate - these fold for greater stability as you reach out to get your best work done. At 3.2m and 3.8m you’ve options to suit. If you are decorating though, you might find the ParkerBrand platform meets the mark. Absolutely spot-on for the reaching you’ll do rollering a ceiling or a bob-on boost for other tasks, these were brought in by popular demand. Get up and get on it with ParkerBrand ladders.    ## Payment Methods https://www.parkerbrand.co.uk/payment-methods/ Payment Policy Overview At ParkerBrand, we aim to make checkout simple, secure and flexible. We accept a wide range of payment methods, including: All major credit and debit cards (excluding American Express) PayPal Apple Pay Google Pay Please note that we do not currently accept payment via BACS transfer. Security & Protection Your security is extremely important to us. We do not store your card details or PayPal login credentials All transactions are processed using industry-standard encryption We are fully enrolled in 3D Secure 2 (3DS2) for enhanced fraud protection This means every payment is authenticated and protected, giving you complete peace of mind when shopping with us. Need Help? If you have any questions about payment methods or need assistance placing your order, our Customer Care Team is always happy to help. ## Privacy Policy https://www.parkerbrand.co.uk/privacy-policy-cookie-restriction-mode/ Our Privacy & Cookie Policy This privacy policy sets out how uses and protects any information that you give when you use this website. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. What we collect We may collect the following information: name contact information including email address demographic information such as postcode, preferences and interests other information relevant to customer surveys and/or offers For the exhaustive list of cookies we collect see the Cookies We Use section below. What we do with the information we gather We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: Internal record keeping. We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests. Security We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. How we use cookies A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. Links to other websites Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. Controlling your personal information You may choose to restrict the collection or use of your personal information in the following ways: whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to . If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect. Personal Data Consent We utilise Google for a diverse range of marketing services. They include Google Search which places our adverts within search results; Google Display Network which makes advertising space on third party websites available to us ; and Google Remarketing which places ParkerBrand adverts on third party websites following a user having visited the ParkerBrand website. These services use cookies and, in some instances, information held in your Google account if you have one so that that they can then build a profile about you in order to provide you with personalised and non-personalised advertising. Please find the following link for you to understand further how Google will use you personal data; https://policies.google.com/technologies/partner-sites We may also share your personal data with courier companies, if required, in order to facilitate expedite accurately and effectively as well as and deliver to your given address. Beyond the limited scope of this requirement not further information will be shared. You can see how our third party delivery partners use your data here: https://www.dpd.co.uk/dpo-privacy-notice-1.jsp https://www.dhl.com/gb-en/home/footer/privacy-notice.html https://www.royalmail.com/privacy-notice https://www.fedex.com/en-gb/privacy-policy.html How We Use Your Personal Data To process orders and provide agreed goods and services to you In order to maintain our relationship with you whilst you are a customer; For invoicing, processing payments, account set up and maintenance; To communicate with you, including to respond to information requests and enquiries submitted and/or to obtain your feedback on our products and services; For record keeping, statistical analysis and internal reporting To notify you about changes to our products and services; To monitor the quality of our products and services; For logistical purposes, including to ensure timely delivery as stated upon ordering For warranty purposes or to investigate any complaint you make about our products or services To provide evidence in any dispute or anticipated dispute between you and ParkerBrand To customise various aspects of our Websites to improve your experience as a customer As considered necessary to support the operation of our website and services Data Removal Request We will remove your date from our systems as per Art. 17 GDPR (“right to be forgotten”) As per point 9 above we retain your basic data for warranty purposes.  This is so that we can retrieve your order on our systems in order to deliver our warranty policy effectively. Should you wish us to remove and destroy this data held by us we shall do upon written request. Please do contact us by email at : info@parkerbrand.co.uk You are very welcome to use the following template in order to request the removal of your date from our website.  We do regret however, that thereafter we are unable to offer warranty on your product.  Data Removal Request Template Dear ParkerBrand, I am hereby requesting immediate erasure of personal data concerning me according to Article 17 GDPR held by ParkerBrand (Parker Products Limited).  This must include my: Name and Address Email Telephone number Date of Birth Bank or financial details of ANY description As laid down in Article 12(3) GDPR, please confirm the erasure to me without undue delay and in any event within one month of receipt of my request. If you do not answer my request within the stated period, I am reserving the right to take legal action against you and to lodge a complaint with the responsible supervisory authority. Thank you in advance for your help in this matter,  Cookies We Use The table below lists every cookie this website sets, kept up to date automatically by our monthly cookie scan. You can change your consent choices at any time via the Cookie Preferences link. ## Returns https://www.parkerbrand.co.uk/returns/ Our Returns Policy We want you to be completely satisfied with your purchase from ParkerBrand. Our returns policy has been designed to be clear, fair and straightforward, giving you confidence when ordering from us. Whether you have changed your mind, received a faulty item, or need assistance with your order, our Customer Care Team is here to help ensure your experience is handled efficiently and professionally. Returns Summary 30 days to return unwanted items Items must be unused and in original condition Return costs are the responsibility of the customer Faulty items will be repaired, replaced or refunded Unwanted or Unsuitable Items We want you to be satisfied with your purchase. If you change your mind, you may cancel your order within 30 days beginning the day after delivery, in accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This right does not apply to personalised or special order items (where goods are made to your specification or customised), unless faulty. The following conditions apply: Items must be unused and returned in their original condition and packaging Returns must be requested within 30 days of delivery Return costs are the responsibility of the customer Where an order has already been dispatched, the original delivery cost is non-refundable Goods must be suitably packaged to ensure safe transit The customer is responsible for the goods from the point of delivery until they are received back at our premises. You have a legal obligation to take reasonable care of the goods while they are in your possession. We reserve the right to refuse a refund or make a reasonable deduction where goods are not returned in a resalable condition. This includes items that show signs of use, installation or handling beyond what is necessary to inspect them. Damaged or Missing Items Whilst every effort is made to ensure your order arrives complete and in good condition, you should inspect your goods as soon as reasonably possible after delivery. Any damage or shortages should be reported within a reasonable timeframe, typically within 24 hours. Please provide the following information: Order number Delivery address Photographs Description of the issue Failure to report within this timeframe may affect our ability to investigate or make a claim with the courier. If a report is received after 30 days, a repair or replacement may be offered where appropriate. Faulty Goods If your item develops a fault within 30 days of purchase, you are entitled to a refund or replacement. Items older than 30 days may be returned for repair. If a repair is not possible, a replacement or refund may be offered in accordance with your statutory rights. Returns Process Please contact us before returning any item so we can issue a Returns Authorisation Number (RMN). Returns should be sent to: Parker Products Limited Richmond Park Richmond Road Louth, Lincolnshire LN11 0FU For unwanted goods, we recommend using a tracked and insured delivery service where appropriate. We cannot accept liability for items lost or damaged in transit without proof of postage. Customer returns made in person will not be accepted. Failed Delivery If delivery is refused or unsuccessful and the item is returned to us, we reserve the right to deduct any delivery and return costs from the refund. Refunds Refunds will be processed within 14 days of receiving the returned goods or receiving proof of return, whichever is earlier. All refunds will be issued to the original payment method. Bundle Deal Returns Policy We offer refunds on bundle items within 30 days, provided the goods are returned in a new, unused and unfuelled condition (where applicable). If returning part of a bundle, the refund will take into account the revised price of the remaining items, as the bundle discount will no longer apply. If returning all items within a bundle in new and unused condition, a full refund will be issued. If a fault occurs with an item within a bundle, we will repair, replace or refund the affected item in accordance with our standard policy. Where a refund is requested for a faulty item, this will not result in any deduction for remaining bundle items. Non-faulty items from a bundle cannot be returned individually while retaining the benefit of the bundle pricing. Right to Cancel Your right to cancel is in accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You have the right to cancel your contract within 14 days of receiving the goods. To exercise this right, you must notify us with a clear statement including your name, address, order details and, where available, your phone number and email address. You must return the goods within 14 days of cancellation at your own cost. We will reimburse the cost of the goods and standard delivery (excluding any premium delivery upgrades). We may make a deduction from the reimbursement for any loss in value where this is the result of unnecessary handling. This policy does not affect your statutory rights. Further information can be found at https://www.citizensadvice.org.uk/consumer/ Consumer Contracts Regulations 2013 This legislation provides you with the following cancellation rights when you purchase goods online or by phone: You are entitled to cancel your contract within 14 days from the day after you receive the goods. Your right to return products does not apply to goods made to your specification, items that have been clearly personalised, or goods which by their nature cannot be returned or are liable to deteriorate or expire rapidly. If you wish to exercise your right to cancel, you must retain possession of the goods and take reasonable care of them until they are returned. To cancel your contract, you must notify us with a clear statement of your decision. This should include your name, address, order details and, where available, your phone number and email address. You may cancel by emailing info@parkerbrand.co.uk or by contacting us via our website. If you cancel your order, you must return the goods to us at your own cost within 14 days of notifying us of your cancellation. We will reimburse all payments received from you, including the cost of standard delivery. Any additional costs resulting from selecting a premium delivery option are non-refundable. We may make a deduction from your reimbursement for any loss in value where this is the result of unnecessary handling beyond what is required to inspect the goods. Refunds will be processed within 14 days of receiving the returned goods or receiving proof that they have been returned, whichever is earlier. ## Subscriber https://www.parkerbrand.co.uk/subscriber/ Thank you for your subscription You are now signed up to the Parker Brand mailing list Get our latest arrivals and special offers straight to your inbox, to unsubscribe, please click the link within your next email. ## Terms and conditions https://www.parkerbrand.co.uk/terms-conditions/ Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Parker Products Limited’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website. The term 'Parker Products Limited' or ‘ParkerBrand’ or 'us' or 'we' refers to the owner of the website whose registered office is [Richmond Park, Richmond Road, Louth, LN11 0FU]. Our company registration number is 08767961. The term 'you' refers to the user or viewer of our website. 1. Registered Office Details 1.1    Parker Products Limited is a company registered in England and Wales with company number 08767961. Registered Office: Richmond Park, Richmond Road, Louth, LN11 0FU 2. Interpretation 2.1    Consumer means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession 2.2    Contract means the legally-binding agreement between you and us for the supply of Goods 2.3    Goods means the goods advertised on the Website that we supply to you of the number and description as set out in the Order 2.4    Order means the Customer’s order for the Goods from the Supplier as submitted following the step by step process set out on the Website 2.5    Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website 2.6    Website means our website www.parkerbrand.co.uk on which the Goods are advertised. 3. Goods 3.1    The description of Goods is as set out in the Website, catalogues, brochures or any other form of advertising. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the Goods supplied.   3.2    All goods which appear on the Website are subject to availability. 3.3    We can make changes to the Goods which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes. 4. Contact Details 4.1    Should you have and questions or queries of if you need to complain or get in touch with us with regard to this website, you can contact us at the address given in section 1 or via email info@parkerbrand.co.uk. 5. Your contract with us 5.1    So that our order can be accepted we need to receive full payment for goods.  Once you have made payment for the price of the goods, this is then regarded as an offer from you to purchase goods from us.  This is then accepted by us upon despatch of the goods.  At this point, a legal contract will exist between us. 6. Your acknowledgement of order: So that we can process your order we will need your email address.  We will then contact you by email to confirm that we have your order.  At the same time we will confirm all order details.  Note that this email does not form a contract between us. 7. Rights of ownership The copyright of this website belongs to ParkerBrand.  You may not use this website or its contents or copy or store them other than when for your own personal use; you may not use for commercial purposes unless you have our express permission.  At the same time, you are not allowed to re-post, distribute or modify any part of this website or any of its contents for any purpose at all. 8. Content accuracy This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. When we prepared our website we took care to make sure that all content, including prices, are correct at the time.  We have also taken care to describe our products carefully and in precise detail.  We will process orders when there are no errors in the descriptions and when prices are as shown on the website.  Such things as sizes, capacity, weights, dimensions etc. are approximate. Prices on our website are always inclusive of VAT at the Standard Rate of 20% (unless otherwise stated). Our website has the functionality to display prices without VAT, however by default this is disabled.  9. Computer damage We do all possible to make sure that our website is free of all defects and any viruses.  Even so, we cannot guarantee that when you use this website it will not damage your computer in any way.  It is up to you to make sure that you have suitable equipment to access the website.  Unless negligence is on our part, we cannot be held liable to anyone for any damage or loss that may occur to your computer or associated equipment when you access our website. 10. Availability When you place an order with us, it is subject to availability and acceptance by us.  If the goods are not available then we will let you know by email.  You will then be able to cancel your order or wait until the products are back in stock. 11. Errors when placing an order When you place an order with us, you can correct and amend any errors until you submit it to us for processing. 12. Prices and Payment 12.1 The price of the Goods and any additional delivery or other charges is that set out on the Website at the date of the order or such other price as we may agree in writing. 12.2 Prices and charges include VAT at the rate applicable at the time of the Order. 12.3 Prices are subject to change without notice. 13. Terms of payment Once your order is received by us, we will take payment from the card given i.e. either your debit or credit card.  We cannot accept any liability if delivery of your order is delayed due to you not providing us with the correct card details.  If we are unable to take payment then we will not be able to process your order and may have to hold back any further deliveries.  Note:   this does not affect any rights that we have in any other regard. Risk and Title 13.1 Risk of damage to, or loss of, any goods will pass to you when the Goods are delivered to you or your nominated deliver address / agent. 13.2 You do not own the Goods until we have received payment in full. 13.3 We can choose, by notice to cancel any delivery and end any to use the Goods still owned by you, in which case you must return them or allow us to collect them. 14. Delivery 14.1 Delivery may cost extra and we cannot always guarantee being able to deliver to all locations. 14.2 Goods will be delivered to the address shown on your order, so it must be accurate.  We are not liable for loss or damage for goods once they have been delivered in accordance with your instructions (unless we are negligent).  Goods should be delivered by the date quoted although this date is not guaranteed.  This should be within 30 days from date of order.  If delivery is delayed we will let you know and agree an alternative date or offer a full refund. 14.3 Your order may incur a surcharge where an inaccurate or incomplete delivery address has resulted in the order being delivered to the wrong delivery depot. 14.4 Once you accept delivery of your order, you will become the owner (See 13.2). The goods will therefore be held at your own risk and we cannot be held liable for any damage or loss. 14.5 We offer free delivery on most orders but next day delivery is a premium service which must be paid for. All delivery services that we offer are shown to the customer at checkout with cost and estimated delivery time. 14.6 Should the carrier not be able to deliver your order within 7 days the goods will be returned to us and we reserve the right to deduct any costs incurred from your refund. 14.7 Items returned to ourselves will automatically be refunded to your payment method within seven working days. 14.8 We reserve the right to deduct any costs incurred in returning your order when the delivery is refused. 14.9 Goods must be inspected as soon as practically possible and any damage or shortages must be reported to us immediately. Claims for damaged or shortages may not be granted if not received within 48 hours of delivery. 15. Ownership and Risk Once you accept delivery of the goods, all risk of loss or damage passes to you.  If you are using your own courier then the risk is yours as soon as your courier takes collection.  Ownership of the goods only passes to you once payment is received in full. 16. Cancellation & Returns 16.1 In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you have the right to cancel your order within 14 days of delivery (apart from goods made specifically to order). ParkerBrand has increased this period of 14 days to 30 days.  You do not need to tell us why you are cancelling and there will not be any penalties imposed.  Goods should be returned to us at your cost and will be your responsibility until we have accepted receipt of them.  These Regulations do not apply to business transactions.  If a business order is cancelled we may add a 20% fee to cover handling and return delivery. 16.2 If you wish to cancel your order, you should notify us in writing by letter or email. 16.3 If you have ordered bespoke made-to-order goods, they cannot be cancelled. 16.4 If you receive the goods and then decide to cancel your order, you should return them to us at your cost and risk.  If you cancel after we have sent the goods for delivery, upon receipt you should not unpack them but send them back to us at your cost and risk as soon as you can. 16.5 Your goods must be returned using a carrier of your choice. We recommend using a service where a proof of delivery can be obtained and the shipment can be sufficiently insured for any loss or damage. 16.6 Once you notify us in writing that you are cancelling your order and we have received the goods back safely, we will refund the method of payment within 14 days. 16.7 A deduction may be made from your account due to any loss in value related to the goods supplied to you i.e. you have handled unnecessarily by using and then trying to cancel. 16.8 All goods returned to us must be suitable packed to arrive back with ourselves in the same condition it was sent.  16.9 If an item returned is not fit for resale then a deduction may be made to any refund. 16.10 If the consumer excercises their right to reject, items must be returned within 30 days after the right being excercised.  17. When we cancel 17.1 We may decide to not process or accept your order if the following occurs: 17.1.1   We do not have sufficient stock. 17.1.2   We do not deliver to your area. 17.1.3   Your goods were ordered at the wrong price due to an error in pricing details received from our suppliers. 17.2 If we are unable to process your order due to any of the above, we will advise you by email and re-credit your account via credit or debit card within 14 days. 18. Problem with goods 18.1 Should you have any queries with regard to your goods, please contact us by email or phone quoting your order / invoice number. This can be found on your sales receipt which would have been sent to you via email. 18.2 Under the Consumer Rights Act you have an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund. This right is limited to 30 days from the date of purchase, after which you can't demand a full refund in the first instance, but you still have the right to a repair or replacement. 18.3 You must contact us quoting your order reference number to arrange collection / return of the item. For any alterantive return arrangement you must notify us in writing outlining the reasons so we can agree an alternative method. 18.4 All items returned are tested and checked under video surveillance where possible. Items found not to be defective or damaged due to misuse will not be refunded. You will be given the choice of either having goods returned to yourself or repaired. You will be given a written quotation on both options. In the event that a solution cannot be agreed your goods will be destroyed.  18.5 We have a legal duty to supply you with goods that conform to this contract and comply with the Consumer Rights Act 2015. 18.6 If you exercise your rights to reject goods which are not in accordance with the Consumer Rights Act 2015 then you should return them as instructed in 16. 18.7 In order for our extended warranty to apply, the item must have been maintained totally in line with the schedule outlined in the product user manual and meet the conditions outlined below. 18.8 No item unless otherwise advertised is warranted for commercial use. If the item is deemed to have been used commercially or in excess of what we would deem domestic use then we reserve the right to refuse repair under warranty. 18.9 Our warranty does not cover any wear & tear parts such as (but not limited to): Spark plugs, Carburettors, air filters & fuel filters Saw chains, bars, files & chain catchers. Pull starter assembles including handles, rope and recoil mechanisms. Spool heads & cutting blades 19. Liability 19.1 If you do not receive ordered goods within 30 days and decide to cancel as a result, rather than re-arrange delivery, you will receive a full refund from us. 19.2 Liability cannot be accepted if we are unable to comply with these Terms due to anything done by you, something you fail to do or events beyond our control. 19.3 We are unable to accept liability for losses incurred by your business such as loss of data, profits, revenue or any loss of trading. 19.4 You should comply with all regulations and legislation along with obtaining import or customs permits when purchasing goods from us.  Importation or exportation may be prohibited due to certain laws hence we accept no liability with regard to this. 19.5 Nothing contained within these Terms & Conditions limits your rights as a consumer under applicable law or statutory rights nor limits our liability with regard to death or injury as a result of our negligence. You have rights as a consumer including those covered by the Consumer Rights Act 2015 relating to faulty goods or those described incorrectly. 20. Notices Unless stated, any notices from you to us should be written and sent to us.  Notices from us will be displayed on this website as required. 21. Changes to Legal Notices We have the right to amend or change these Terms & Conditions so you should check them often. 22. Jurisdiction, law and language The content on this website and any contract resulting from use of this website is governed by English Law.  Parties to contracts agree to abide by the rules and jurisdiction of the courts of England & Wales, with all contracts being in English. 23. Invalidity If for any reason any section of these Terms becomes unenforceable, the other parts of these Terms will not be affected. This includes any provision under which we exclude liability towards you. 24. Privacy You agree to the terms of our Privacy Policy. 25. Third party rights No part of these Terms confers or provides any rights to any 3rd party. -